What you will learn?
Formative Assessment (Multiple Choice)
About this course
Programme
Overview
This course
empowers food & items delivery bike riders in South Africa with advanced
skills in utilizing mobile apps and technology for seamless deliveries. It also
emphasizes best practices in customer service, food handling, and safety
protocols.
Programme
Outline
·
Introduction
to Technology in Food Delivery
·
Mobile
App Proficiency
·
Basic
skills of customer service
·
Food
Handling and Safety Protocols
·
Time
Management and Efficiency
·
Handling
Difficult Situations
·
Data
Privacy and Security
·
Road
Safety and Traffic Regulations
·
Riding
License
Module
Outcomes
·
Effectively
utilize delivery apps & technology
·
Provide
exceptional customer service
·
Demonstrate
proficiency in food handling & adherence to safety
·
Navigate
traffic and challenging terrains with confidence & safety
·
Optimize
delivery routes for timely & efficient service
·
Resolve
conflicts and handle difficult situations professionally
·
Safeguard
customer information
Suggested by top companies
Top companies suggest this course to their employees and staff.
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Knowledge component:
Topic 1: Being an
entrepreneur.
Topic 2: Know yourself.
Topic 3: Know your
industry
Topic 4: Identifying
Market opportunities
Topic 5: Innovation
Topic 6: Customer
Service
Topic 7: Financial and
Cash flow management
Topic 8: Basic business
financial statements
Topic 9: Pricing of goods
and services
Topic 10: Marketing
Topic 11: SMART goals
Topic 12: Business
planning
Application component:
Topic 1: Calculations and
Pricing
Topic 2: Basic book
keeping
Topic 3: Marketing project.
Topic 3: Customer service
Learning component for food, parcel and safety handling for Last Mile Delivery.
This module includes assessments in the form of multiple-choice exercises. The exercises will be done on your own. These exercises (Learner workbook) must be handed to the facilitator. It will be added to your portfolio of evidence, which will be proof signed by your facilitator that you have successfully performed these tasks.
Listen carefully to the instructions of the facilitator and do the given activities in the time given to you.
The only way to establish whether you are competent and have accomplished the learning outcomes is through continuous assessments. This assessment process involves interpreting evidence about your ability to perform certain tasks. You will be required to perform certain procedures and tasks during the training programmer and will be assessed on them to certify your competence.
